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Palembang Airport - All Information on Palembang Airport (PLM)

Palembang Airport (PLM) Palembang Airport (PLM)

Palembang Airport

Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia
+62 711 385000
+62 711 385000 (Lost + Found)
Palembang Airport - All Information on Palembang Airport (PLM)

Palembang Airport (PLM) is officially known as Sultan Mahmud Badaruddin II International Airport. It is located approximately 13 kilometers north of Palembang city center and serves the province of South Sumatra.

The airport has one main passenger terminal that handles domestic and international flights. It includes the Arrivals, Departures, and other airport service sections. Palembang Airport provides a comfortable experience for visitors arriving or departing from this bustling city in South Sumatra.

Arrivals, Departures and Airlines at Palembang Airport

Transfer Services at Palembang Airport

Palembang Airport offers a range of ground transport options to help travelers reach their destinations within the city.

  • For those who prefer private rides, car rental services are readily available and offer flexible options for travelers such as returning the vehicle onsite.
  • You can also opt for taxi services from reputable providers in designated areas outside the airport terminal.
  • For a more eco-friendly option, you can use train services via the Palembang LRT system, which provides efficient and timely service across the city.
  • Bus services are regularly scheduled throughout the day and provide an affordable way to get around town with different routes that cover most parts of South Sumatra province.
  • Ferry services are also available if you need to travel across one of Palembang's many waterways or islands. Hotel shuttle services at Palembang Airport are also convenient for hotels near or near the airport.
  • Rideshare companies like Go-Jek and Grab have become increasingly popular among locals and tourists due to their convenience and cost-effectiveness.

Car Rental Services at Palembang Airport

Car rental services are widely available at Palembang Airport, allowing travelers to explore South Sumatra independently. These rental companies offer a variety of vehicles to suit different needs and budgets. From economy cars to luxury sedans, there is something for everyone.

When choosing a car rental company, it's important to consider factors such as price, vehicle availability, and customer service. It's also essential to check if the company provides insurance coverage in case of accidents or damages.

Most car rental companies require renters to have a valid driver's license and credit card for payment purposes. Some also offer additional services, such as GPS navigation systems and child safety seats, upon request.

See and compare all rental car companies at Palembang Airport.

Taxi Services at Palembang Airport

Several taxi companies onsite operate 24 hours a day, seven days a week. The taxi stand can be found just outside the arrival hall of the terminal building. You can easily identify the taxis as their vehicles have official logos and markings. See more information about taxis at Palembang Airport.

It's important to note that it's always best to take an official taxi from the airport rather than hire one off the street. This will ensure you get a fair price and avoid potential scams or safety issues.

The cost of your journey will depend on your destination and factors such as traffic conditions and time of day. Ask for an estimated fare before getting into the taxi to know what to expect.

Train Services at Palembang Airport

The airport is not only accessible by road, but it also has a train service via Palembang LRT Services. This makes traveling to and from the airport much easier for passengers who prefer public transportation.

Traveling via the LRT is considered one of the most convenient ways to get around Palembang as it's fast, reliable, and affordable. The trains run frequently throughout the day from early morning until late at night, so you can easily plan your trip according to your schedule. More information about train services near Palembang Airport.

Several ticket options are available, such as single-trip tickets or stored-value cards, which can be purchased from vending machines at each station. The fares are based on distance traveled, starting at just 5,000 Indonesian rupiah per ride.

Bus Services at Palembang Airport

Palembang Airport offers bus services that can take you to various destinations in the city. If you are looking for an affordable and convenient mode of transportation, then taking a bus is definitely worth considering. More information about buses to and from Palembang Airport.

The buses at Palembang Airport are modern and well-maintained, ensuring a comfortable ride for passengers. They operate on fixed schedules and routes, making planning your journey ahead of time easy.

Rideshare Services at Palembang Airport

Rideshare services are one of the most convenient ways to get around Palembang. You only need a smartphone with internet access to use these apps. Download the app of your choice, create an account, and input your pickup location and destination. Within minutes, a driver will be on their way to pick you up.

Several popular ridesharing apps in Indonesia, such as Grab and Go-Jek can provide you with this serviSuppose. If convenience and affordability are important factors for your transportation needs in Palem. In that case, using these services is the right option.

Hotel Shuttle Services at Palembang Airport

Hotel shuttle services are convenient for getting from the airport to your hotel, especially if you're new in town. Palembang Airport offers this service for visitors who need a ride from the airport to their hotel.

Once you arrive at the airport and have collected your luggage, navigate the exit, where you'll find information booths that can help guide you toward the hotel shuttle service area. The cost varies but is usually cheaper than taking a taxi or renting a car. You'll also avoid any language barriers since most drivers will speak English.

Please note that not all hotels offer shuttle services, so it's best to check with them beforehand or book in advance if possible.

You can check your hotel in Sumatra here to see if they provide this service.

Parking Services at Palembang Airport

Multiple parking options are available when it comes time to park your vehicle at the airport. Whether you prefer covered or open-air parking facilities, short-term or long-term stays, Palembang Airport provides secure parking solutions around the clock.

See more information about short and long term parking at Palembang Airport.

Other Services at Palembang Airport

Aside from the typical airport services like check-in counters and baggage claim areas, Palembang Airport offers a range of other amenities to make your travel experience as comfortable as possible.

Wi-Fi access is available throughout the terminal building for those who need to catch up on work or stay connected with loved ones. ATMs and currency exchange services are also available for those needing to withdraw cash or change their money.

Traveling with pets? No problem! The airport has designated pet relief areas so furry friends can handle business before boarding their flights. Nursing mothers will also appreciate the nursing mother stations located throughout the airport.

Plenty of food and beverage options are available at Palembang Airport if you're feeling hungry or thirsty. From local delicacies to international fast-food chains, there's something for every taste bud.

Looking for some last-minute souvenirs? Check out one of the many shopping options in the terminal building. Whether traditional Indonesian crafts or duty-free items, you'll find what you're looking for here at Palembang Airport.

At Palembang Airport, customer service is a top priority. If you have any questions or concerns during your time here, stop by one of our information desks, where friendly staff members are always happy to assist you.

Disabled Passengers at Palembang Airport

Palembang Airport is committed to providing equal access and services to all passengers, including those with disabilities. The airport has implemented a range of facilities and services to assist disabled passengers in navigating the airport comfortably and safely.

The airport features wheelchair ramps and lifts throughout the terminal building, allowing easy access for disabled travelers. Moreover, designated parking bays are available near the entrance for vehicles carrying disabled passengers.

Inside the terminal building are special assistance points where dedicated staff can support check-in procedures or mobility aids such as wheelchairs or walking sticks.

There are accessible restrooms equipped with larger cubicles that cater specifically to people using wheelchairs. Hard-of-hearing individuals will also find visual displays installed throughout the terminal building helpful.

Palembang Airport's commitment to making travel easier for those with disabilities ensures that everyone can travel confidently through Sumatra, knowing they have full access to top-quality facilities and services.

Wi-Fi at Palembang Airport

The airport offers free Wi-Fi access to all passengers, making it easier for them to check their emails, surf the web or even watch videos. Passengers can browse the internet without interruption or buffering, ensuring they are always connected with family, friends, or business associates.

Baggage Claim at Palembang Airport

Upon arrival at Palembang Airport, one of the first things you must do is claim your baggage. The airport has a designated area for baggage claim near the arrivals hall.

The baggage claim process is relatively straightforward and hassle-free. Once you arrive at the designated area, look for screens displaying information on arriving flights and locate your flight number. Once you find your flight number, wait patiently for your luggage to appear on the conveyor belt.

If there are any issues with retrieving your luggage or if it doesn't show up on the conveyor belt, don't panic. Head to the lost and found section located nearby, where staff will assist you in tracking any missing items.

Information Desk at Palembang Airport

This desk is staffed by knowledgeable and friendly personnel who can answer all your questions about the airport, flight schedules, transportation options, and more. The staff speaks multiple languages, including English, which makes it easier for foreign visitors.

One thing that sets this airport apart from others in Indonesia is its excellent customer service. Travelers often comment on how helpful and welcoming the staff is at Palembang Airport.

Smoking at Palembang Airport

Smoking restrictions are enforced to maintain a healthy and smoke-free environment for everyone. The airport has designated smoking areas where smokers can enjoy their cigarettes without disturbing non-smokers.

If you're a smoker, following the smoking regulations at the airport is essential. Smoking is not allowed in any other area except the designated smoking zones. If caught smoking outside these areas, you could face fines or legal repercussions.

The airport takes strict measures to ensure all passengers comply with the no-smoking policies. Clear signs around the airport indicate where smoking is permitted and prohibited.

Lost and Found Section at Palembang Airport

If you have lost an item, don't worry; there is a dedicated Lost and Found section to help you. This service aims to provide assistance in locating missing items within the airport premises.

The Lost and Found Section can be found near the baggage claim area. The staff responsible for this service are available 24/7 to assist passengers needing their help.

Once someone reports a lost item, the staff will thoroughly search the surrounding areas and check with other departments within the airport. If they find your item, they will contact you immediately via phone or email to arrange its return.

Passengers must report any missing items as soon as possible since it increases the chances of finding them. In addition, travelers must keep their valuable belongings close by or in carry-on bags during their trips to minimize losses.

Restrooms at Palembang Airport

The airport management ensures that the restrooms are regularly serviced to avoid any inconvenience caused to passengers. The restrooms also have modern facilities such as automated soap dispensers, hand dryers, and touchless faucets.

The airport provides separate male and female restrooms for convenience throughout the terminal. A family restroom is also available for parents traveling with young children or infants.

Disabled passengers can access special needs washroom facilities at Palembang Airport, including support rails, wheelchair-accessible stalls, and emergency alarms.

Nursing Mothers Station at Palembang Airport

Located near the restrooms, this station provides a quiet and clean area for mothers to tend to their babies' needs without any disturbances. The facility also features power outlets so mothers can use electric breast pumps.

The station is available 24 hours a day and free of charge. It is an excellent option for women who want privacy during the busy airport rush or those who prefer not to nurse in public areas.

ATMs at Palembang Airport

This airport provides several ATMs that offer various banking services for the convenience of its passengers. These machines can be found at different locations throughout the airport terminal.

Passengers can easily locate these machines as there are clear signs indicating their location. Additionally, they accept international cards such as Visa and MasterCard, making it easy for foreign visitors to withdraw money in local currency.

It is important to note that withdrawal fees may vary depending on each passenger's card provider or bank. It's always best to check with your bank before traveling overseas. Hence, you know the potential charges or fees incurred when using your ATM card abroad.

Currency Exchange at Palembang Airport

This service allows passengers to convert their foreign currencies into Indonesian Rupiahs or vice versa. The exchange rates provided by these services are typically competitive and fair, ensuring that travelers receive good value for their money.

Travelers can also rest easy knowing they won't have to go far to find an ATM if they need cash. ATMs throughout the terminal provide access to local currency and international withdrawal options.

Travelers need to note that while many vendors within the airport accept credit cards, it's always best to have some cash on hand, just in case.

Food and Beverages at Palembang Airport

The airport has various food and beverage options that cater to different tastes and preferences. Whether you're in the mood for something light or something more filling, there's bound to be an option that suits your needs.

Several coffee shops and convenience stores are located throughout the airport for those who want a quick snack or drink before their flight. These spots offer everything from pre-packaged snacks to freshly brewed coffee.

If you have more time, you can visit one of the airport's restaurants for a sit-down meal. Local eateries offer traditional dishes, and international chains serve familiar favorites.

One thing to note is that prices at Palembang Airport may be slightly higher than what you would find outside the airport due to its location. However, with plenty of options, finding something that fits your budget is easy.

Shopping at Palembang Airport

The airport offers a variety of shopping options for travelers looking to buy souvenirs or last-minute gifts. Located in the terminal building, the airport's retail shops sell products such as clothing, accessories, electronics, and snacks.

Several shops offer batik sarongs, bags, and other handmade items for those who love traditional Indonesian handicrafts and textiles. These unique pieces make great gifts to take home with you.

Suppose you need some refreshments before your flight or want to grab some snacks for your journey. In that case, the airport has several convenience stores offering various food and drinks.

In addition to these stores, the hub also features duty-free shops where passengers can purchase luxury items like perfumes, cosmetics, and liquor at tax-free prices.

Pet Relief at Palembang Airport

Pet owners traveling via Palembang Airport will be glad the airport provides pet relief services for their furry friends. These services include designated areas where pets can take care of their business before or after a flight.

The airport's pet relief area is outside the terminal building, near the parking lot. The area is clean and well-maintained, with waste bags available for pet owners to use in cleaning up after their pets.

It's important to note that pets must be on a leash while using the designated pet relief area. Owners should also ensure they clean up after their pets and dispose of waste properly.

Ticketing Services at Palembang Airport

The ticketing counters are located near the main entrance of Palembang Airport and provide easy access to terminals, gates, check-in points, and other facilities available on the airport website. Customers can also find flight schedules, fares, and baggage restrictions information. Furthermore, passengers can even use their mobile phones to purchase tickets through convenient online payment options such as PayPal or Credit Card.

History of Palembang Airport

The history of Palembang Airport can be traced back almost a hundred years ago, when the Dutch colonial government established an airfield in this region. Initially, it was used as a military airport before being opened for commercial flights.

Over the years, it has undergone several upgrades and renovations to cater to the growing demand for air travel. A new international terminal was recently inaugurated with state-of-the-art facilities such as duty-free shops, lounges, and restaurants.

The airport's location is strategic as it serves Palembang and other South Sumatra cities such as Prabumulih and Banyuasin. Additionally, its proximity to major highways makes it easily accessible by ground transportation services.

Palembang Airport has played a pivotal role in promoting tourism and economic development in the region. It has welcomed millions of passengers worldwide over the years while providing employment opportunities for locals.

Recently, plans have been to further expand the hub to transform it into one of Indonesia's major aviation hubs. With ongoing developments and investments pouring into this airport project, everyone can expect even more exciting things from this dynamic transport hub.

About Palembang, South Sumatra

Palembang, the capital city of South Sumatra, is a vibrant and bustling metropolis with a rich cultural heritage. As one of Indonesia's oldest cities, it is steeped in history and offers much to visitors.

The city is situated on the banks of the Musi River and offers stunning views of its shimmering waters. Visitors can take leisurely boat rides along the river or explore its many attractions, such as the Ampera Bridge, which spans across it.

For those interested in history, Palembang has numerous museums displaying ancient artifacts from Indonesian and foreign cultures. The Sultan Mahmud Badaruddin II Museum showcases an impressive collection of royal regalia, and the Balaputradeva Museum features traditional weaponry and textiles.

Palembang offers something for everyone, whether you want to explore history or indulge in delicious food. Foodies will also love Palembang's delicious local cuisines, such as fish cakes, fish soup, and coconut milk-based desserts. These dishes will tantalize your taste buds with their unique blend of flavors.

Weather in Palembang, South Sumatra

This region experiences a tropical climate with high temperatures and humidity throughout the year. The city has two distinct seasons: the dry season from May to September and the wet season from October to April.

During the dry season, Palembang is hot and sunny with minimal rainfall. Temperatures can reach up to 33°C during the day and drop slightly at night. Visitors must stay hydrated by drinking plenty of water and sunscreen when exploring the city.

The wet season brings heavy rainfalls, flooding, thunderstorms, and occasional strong winds. Visitors should come prepared with waterproof clothing if they travel during this time of year. Despite the weather conditions, many tourists still enjoy visiting the area during its rainy months, allowing them to experience a unique aspect of Indonesian culture.

Important Contact Details in Palembang, Indonesia

In a police emergency in Palembang, South Sumatra, it is important to stay calm and contact the local authorities immediately. To contact the police department, dial 110. It is 113 for fire-related emergencies. For search and rescue operations, dial 115. For electrical problems, dial 123.

If you are involved in an accident or require medical attention, call for an ambulance by dialing 118. It is important to note that medical services may not be readily available depending on your location and the severity of your situation.

It is recommended that travelers have travel insurance to cover any unexpected emergencies while visiting Palembang. Keep all necessary documents, such as passports and identification, with you at all times in case they are needed in an emergency.

For non-emergency situations, tourists can visit the Tourist Police Office near Ampera Bridge to assist with minor incidents such as lost belongings or scams targeting tourists.

Remember that prevention is always better than cure; avoid dangerous areas and take necessary precautions when exploring unfamiliar territories. Stay informed about potential risks before venturing out into unknown territory alone.


Central General Hospital Dr. Mohammad Hoesin

Address: Jl. Jenderal Sudirman Km 3,5 Kode Pos 30126, Palembang


Phone: (0711) 354088


South Sumatra Regional Police Office

Address: Jl. Jend. Sudirman No.KM.4, RW.5, Pahlawan, Kec. Kemuning, Kota Palembang, Sumatera Selatan 30151, Indonesia

Province: South Sumatra

Phone: +62 711 320550

Palembang Airport Contacts

Address: Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia
General Phone: +62 711 385000
Lost and Found Phone: +62 711 385000
Information Desk Phone: +62 711 385000
Official Website:

Local Information

Drive on: Left
Electricity: 230V/50Hz
Plug: C, F
Currency: Indonesian rupiah, Rp
Wi-Fi at Airport: Free Wi-Fi is available at Palembang Airport

Services at Palembang Airport

Useful Information about Palembang Airport

Palembang Tourist Attractions

Things to see and do in and around Palembang, South Sumatra in Indonesia.

Lounges at Palembang Airport

See all the airport lounges, locations and opening times available at Palembang Airport

Eating and Drinking at Palembang Airport

See all bars and restaurants at Palembang Airport, including locations and if they are before or after check-in

Duty Free Shopping at Palembang Airport

See all shops available at Palembang Airport - plan your duty free shopping in advance